Refund policy

Last Updated: November 5, 2026

Thank you for shopping with Anveray. If something is not right with your order, we want to make the return process simple. This policy explains who can return an item, how to start a return, and how refunds work.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be:

  • In the same condition that you received it, unworn and unused
  • With tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

2. How to Start a Return

To start a return, email us at support@anveray.com. Please include your order number, the item you want to return, and the reason for the return.

Returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong item, contact us immediately at support@anveray.com so we can evaluate the issue and make it right. Photos of the item and packaging help us resolve your case faster.

4. Non-Returnable Items

Certain items cannot be returned:

  • Custom or personalized products, such as special orders
  • Personal care goods
  • Sale items
  • Gift cards

If you are not sure whether your item qualifies, please contact us before sending anything back.

5. Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, place a separate order for the new item.

6. Refunds

We will notify you by email once we have received and inspected your return, and let you know whether your refund is approved.

If approved, you will be refunded in full to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@anveray.com.

7. Shipping Area

We currently deliver orders within the United States only.

8. Policy Updates

We may update this Refund Policy when necessary. Changes will be posted on this page with a new “Last Updated” date.

9. Contact Us

Questions about a return or refund? We are happy to help.

Email: support@anveray.com
Phone: +1 (212) 708-2019
Business Address: 111 Worth St, New York, NY 10013